Your time is held for you
Booking
Request a visit
Send the form and your mail app will open a message to the salon. A deposit confirms the appointment; we will tell you the amount when we reply. Chemical services need a short consultation first.
Booking policy
Deposits
Every appointment needs a deposit, taken off the final bill. If we send a payment link, please complete it the same day unless we name another time. The chair is yours only after the deposit arrives. Unpaid holds may be released.
Changes
Give at least 24 hours if you need to cancel or move the visit. With that notice the deposit is returned or moved with you. Inside 24 hours the deposit is kept, and a new one is asked for next time.
Late arrival
Call as soon as you know you are delayed. We will shorten the service if we can still do it well. More than 20 minutes late, or a missed visit, may be charged at the full booked price. A deposit counts toward that charge. Telling us you are late does not guarantee the appointment can be kept.
Reminders
A reminder is usually sent about 48 hours ahead. It is a courtesy. If we have to cancel, your deposit can move to another day or be refunded in full.
If something is not right
Contact the salon within seven days, with clear photographs if you can. We may ask you to come in before deciding the next step. A complimentary correction is offered when the work does not match what was agreed in consultation. A change of mind, later treatments, or results that fade because aftercare was not followed are not covered in that way.
Please speak to us before you correct the hair at home or in another salon. The usual remedy is an adjustment by the original stylist, booked promptly. If a fair correction is not possible in a reasonable time, a price reduction or refund may apply where the law requires it. These notes do not remove your statutory rights.
By paying a deposit you confirm that you have read this policy.